Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we may be unable to offer a return or refund, except where required by applicable law.
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Due to hygiene and safety considerations, opened or used skincare products are generally not eligible for change-of-mind returns, except where required by applicable law or where the item is defective, damaged, or incorrect.
Please inspect your order upon delivery and contact us as soon as reasonably possible if an item is defective, damaged, or incorrect.
Please include your order number and clear photos or videos showing the issue. We will review your request and provide an appropriate resolution, such as a replacement or refund, where applicable. You will not be charged return shipping for confirmed damaged, defective, or incorrect items.
Once your returned item has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 5–7 business days. Depending on your payment provider or bank, additional time may be required for the refund to appear in your account.
For change-of-mind returns, you are responsible for return shipping costs unless otherwise stated or required by applicable law. Original shipping charges are non-refundable where permitted by law.
For return or refund assistance, please contact SmoothLift Customer Support using the contact details listed on our website. Please include your order number so we can assist you efficiently.